ABOUT THE COURSE

• Title - Root Cause Analysis (RCA) Basics (Customized)

• Course Code - QAL2-7SD

• Learner Level - *Level #2 (Introduction/ Refresher)

• Delivery - Self-Directed / e-Learning/ Online Activities (No live instructor)

• Duration - ** Minimum three (3) hours of participant contact time.
  (Online access expires within ten (10) calendar days of starting the course)

• Offering - Customized Course Only. (Closed to the public)

• Cost/ Fees - To be determined based on client needs and the Client Service Agreement.

• NOTE:

*Learner Level is defined by our Continuing Education & Training (CET) Team.

**Contact time and online access duration to be confirmed with client.

 

EVENT OBJECTIVES

By the end of this event, participants should be able to: 

• Describe in basic terms the purpose of a Root Cause Analysis (RCA)

• Identify the 6 key steps to performing the Root Cause Analysis

• Describe in basic terms how to use the 5-Whys Tool

 

TOPICS

• The purpose of RCA

• Responsibilities of the RCA Team

• Preparing for the RCA

• Performing the RCA Using 5-Whys and the Fishbone Diagram

• Tips for Report Writing & Follow Up

 

WHY ATTEND?

• This course is an easy way to better understand how to perform a Root Cause Analysis.

• This is an opportunity to be reminded of the importance of effective RCA when establishing Corrective Action plans.

 

WHO SHOULD ATTEND?

• RCA team members.

• Persons who will participate in the development, implementation, and review of Corrective Actions.

• Anyone who is interested in improving the Quality of their products.

• Individuals seeking to understand Root Cause Analysis.

 

PREREQUISITES

- Prior to taking this course participants should have a working knowledge of the operational activities at their facility.

 

WHAT TO EXPECT

• Online exercises, quizzes and final test to check learning progress.

• Feedback on learning progress via results of quizzes, exercises, and the final test.

• Support for technical or other questions.

 

SUCCESSFUL COMPLETION CRITERIA

• Completion of all mandatory online activities.

• Minimum 80% on final quiz. Two (2) attempts allowed (while access is available).

• Acceptance and compliance with Onazry policies.

• Completion of online activities before access expires.

• Course access expires in 10 calendar days.

 

COMPLETION ACKNOWLEDGEMENT

• Completion certificate

• CEU’s Awarded = 0.3

 

COURSE DEVELOPMENT & DELIVERY TEAM

• Course content was developed by our Continuing Education & Training (CET) Team.

• Onazry trainers are experienced, trained, qualified, subject matter experts.

• Michelle Ryan is the Lead Developer and Trainer for this course. She is also the co-owner and COO at Onazry LLC.

FIRST TIME ONLINE COURSE USER?

Online Account Set-up & Maintenance Requirements

• Each participant will be provided with unique user information which is to be used to access the course online.

• Participants are required to provide an email address. Those individuals without an email address will be provided with their user information through their Supervisor.

• Accounts expire upon completion of the established duration for the course. After the course duration has passed, if you have not successfully completed the course, you will be required to re-register and pay for the course.

• A computer will be required.

• Reliable internet connection will improve your experience.

• To learn more about how to use the online Learning Management System (Talent LMS), request the "Course Tips" by sending an email to support@onazry.com 

 

COURSE REGISTRATION

• Did your company customize this course? Great! Complete the form below to reserve your seat.

• After registering, you will receive payment instructions.